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Two Words that Warm Your Clients’ Hearts

“Thank you.”  It’s not that hard is that to say.  But it seems as if folks have forgotten some basic common courtesies.  I’ve noticed in my personal life and my business coaching that people just don’t routinely say thank you anymore the way they used to.  And only a few go out of their way to express genuine gratitude for those serve them and do nice things for them.

Why is that?  After all, it’s pretty easy to type a two-word email or text message.  And yet, while plenty of people still say please and thank you like they learned in kindergarten, too many folks just don’t.

And even fewer write a personal note … you know, an actual handwritten note … to say, thank you … I’m thinking about you and appreciating who you are in my life.

I blame the advent of electronics for that.  Pen and paper, envelopes, stamps … that’s all way too involved.

Now, this relates to business owners in a very specific way. 

You Can Sell More the Easy, Genuine and Painless Way

I had an experience recently that made me appreciate something more deeply than ever before.  And, as a business coach who helps people bring in new business, I wanted to share the story with you.  I think it teaches an important lesson. 

But first …

True or false:

Being successful at selling your services is all about becoming skillful at persuasion.  You have to promote the benefits of working with you to prospective clients and get them to want what you’re offering.

The Intangible Factor That Makes Such a Big Difference

Last week, I had an open day with no coaching clients, which allowed me to schedule a couple of medical appointments.  I wasn’t looking forward to the first one at all … my annual visit to the gynecologist.  Now, I know you women know what I’m talkin’ about!  And you boys, you have your own version.  Nothing fun about these check-ups.

In fact, I was surprised to be feeling a fair amount of trepidation when nothing was physically amiss. 

How Big a Game Did You Play This Year?

It’s the end of the year.  It’s the natural time to reflect on what you did and didn’t do this year … what worked and didn’t work.  You don’t need a business coach to tell you that.

But it’s the holiday season.  Who has the time for a deep dive? 

So, let’s cut to the chase and focus on one simple question.

A Tale of Two Providers & Who Won Our Business

This is a tale of two providers.  One got the business.  The other didn’t.  And you won’t need a business coach to tell you why.

We went away for 10 days at the end of June and had to board our new puppy overnight, as the timeshare property we go to doesn’t allow dogs.

As new “parents,” we were understandably concerned about his having to be away from us for the first time and how he’d fare.  So, I had a lot of questions for the potential service providers.

After much research, I contacted four businesses.  Two never returned my calls.  Hmmm.  Makes ya wonder what’s goin’ on there.

With the two I reached, the experiences on the phone couldn’t have been more different.

Experts say you shouldn’t do this. Here’s why you shouldn’t listen!

“They tell us not to give away too much.  Honey, you just gave away the farm.”  That’s a verbatim quote from a woman who’d just heard my talk on marketing to a group in Minnesota a few years back.  Guilty as charged!   As a business coach, I was doing exactly what many business experts warned them NOT to do. 

This Will Cripple You

I’m writing this two days after election day.

You can breathe easy … it’s NOT about the election.

It’s about something else entirely.

Waiting.

The Unexpected Value of Saying No

The Unexpected Value of Saying No

Do you have an issue with telling a service provider no? … something as simple as, “I’ve thought it over and thanks, but no thanks.” It’s been my experience as a business coach and life coach over the last 20 years that a lot of people do!

Some people’s way of saying no is silence … avoidance. They may have said they’d get back in touch to close the loop, but you never hear from them again.

Does that ever describe you?

For example: You have three contractors come out to bid on building a retaining wall. You decide to go with one of them. Do you call or email or text the other two to tell them you won’t be using their services?

How about if you’re looking for an accountant … or a graphic designer … or a coach?

Do you let them know directly, in an upfront, unequivocal, and timely communication … or do you just kinda let it slide and figure they’ll get the message?

Why do I ask? Because how you “say” no matters … especially when you don’t actually say it.

Here are some of the potential impacts your silence has.

Where Do You Need To Pivot?

It’s a trying time to be in business for yourself. This business coach understands that firsthand!

But what you do now … and what you don’t do … will make all the difference in the long term sustainability of your business.

So, what’s the biggest skill you need right now?

Why You Should Let This One Go!

As a business coach and life coach, my job is to listen to people. I listen to what they’re saying … and what they’re not saying.

I recently had a conversation I want to bring to your attention, because there’s a message we can glean from it that’s important to your business … especially if you’re looking to bring in new clients and business.