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Business Operations

Business Start-up Checklist

It can be really hard when you’re starting a business. You have to learn all kinds of new stuff. And, you don’t even know what you don’t know. It can be overwhelming.

You may feel reasonably confident in your ability to provide quality professional services, but what about the running-the-business side of things? Are you an expert in operations, management, and logistics? Few of us are.

So, you could wrack your brain and try to come up with a list of what you need to do. But you might miss something important.

Or you could just use the Business Start-up Checklist we’ve created to help you manage the process.

A Bad Idea

I want to tell you a story about a web designer I worked with a while back … not my current one.

Loved her work.

And as part of our contract, I was required to pay her in full upon launch of the site. Fine, but there were three pages that still needed to be completed after the launch … pages that were part of the original job. We agreed in a very specific email exchange what was left to do to complete the project.

Never happened. Once she got the payment, she was done. Finito. On to something else.


I took some much-needed time off recently and went to Charleston, SC for five days.

And while we usually stay in the heart of the city, I always like to get out to the beach, where I read and walk, watch the babies toddling in the surf, and snooze in my beach chair.

We were in Mount Pleasant on the way to Sullivan’s Island … a notoriously busy and congested road that narrows down to one lane for the bridge … when we saw this sign in front of somebody’s business.

“There’s never much traffic on the extra mile.”

Let The Client Decide

It’s happened to me a couple of times lately. Must be a message from the Universe.

I’ve been on the phone with prospective clients doing a complimentary coaching call and I made the decision for them that they wouldn’t be hiring me.

Say what?

Well, not me exactly. More like the little voice in my head.

Timeshare Madness

What do you do if a customer or client has a complaint or a concern?

  1. Acknowledge the complaint or concern and let the person know that you get where they’re coming from.
  2. Listen. I mean really listen with your full attention, as receptively as possible.
  3. Hear what they’re saying … as in let what they’re trying to tell you really sink in.
  4. Deal with the issue in an appropriate way.

Please note that the first 3 steps all have to do with communication. People want and need to be heard.

Here’s what you don’t want to do.

  1. Downplay the seriousness of the concern.
  2. Disclaim responsibility.
  3. Shift blame.

The word mad has two meanings. You’ll see how they both relate to the following story.

Professional Opportunity

I need someone to provide administrative help in my office three days a week in the Asheville / Hendersonville NC area.

This is a chance to make a real contribution, supporting me as I’m busy speaking around the country and working with clients to achieve the breakthroughs they’re looking for in their lives and businesses.

It’s important work, ideal for someone who’d love to support a coach with a mission and who’s good at taking initiative and troubleshooting problems … to keep things running smoothly.

Is it a good job?

How Vulnerable Is Your Business?

I just lost my administrative assistant after just a couple of months on the job. She developed serious back trouble and was out for five weeks.

If you have your own small business, I probably don’t have to tell you the effect that’s had on me and our operations here.